(POC67) Product Program Director

(POC67) Product Program Director

03 jul
|
Vizient
|
Bogotá D.C.

03 jul

Vizient

Bogotá D.C.

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance now and in the future.



Summary:



In this role, you will drive member education using Vizient’s curriculum for clinical, operational, physician practice technologies and data processes by delivering educational offerings that provide consistent user experiences for both members and internal stakeholders.

You will coordinate member facing and internal educational efforts to improve the understanding,strengths/weaknesses,and case studies of each Vizient toolset.



Responsibilities:

Define strategy and maintain training calendars for learning programs across the analytic product portfolio.



Coordinate with analytics, product management and development teams to ensure changes in methodologies, new product features, and new product modules are supported by commensurate updates to training content.



Direct work by product content subject matter experts (SMEs) to create and maintain a suite of product education materials.



Plan the delivery of product education across hybrid mediums (in-person, phone/webex, self-directed training, user guides)



Ensure educational offerings provide an up-to-date and consistent user experience for users across the suite of Vizient products.



Gain knowledge of technologies across the product portfolio, to determine how and when to deploy each function relative to anticipated insights and uses of the data.



Memorialize cross-functional case studies of different technologies that drive unique value within the marketplace and with individual members.



Monitor google analytics, Salesforce tickets and other data sources to identify most and least useful educational offerings as well as gaps in product knowledge; works with product SMEs to develop targeted training addressing user needs and knowledge gaps.



Attend the Quarterly Product Review (QPR) meetings and review the QPR product roadmaps to understand upcoming enhancements requiring the development of educational materials.



Convene roundtable meetings with Product Delivery to review product-specific educational metrics used to address member educational needs.



Observe member opinion surveys, develop ad hoc voice-of-the-customer (VoC) surveys, and conduct member interviews to identify gaps between educational offering and member needs.



Qualifications:

Relevant degree preferred.



7 or more years of relevant experience required.



Experience in a health care related field, delivering member value through analytical platforms and/or consultative services is required.



Prior experience in program management across a large portfolio desired.



Ability to create curriculums for learning and development.



Knowledge of hospital IT systems, data paths, clinical documentation and hospital operations preferred.



Willingness to travel.



Estimated Hiring Range:

$99,300.00 - $147,700.00

This position is also incentive eligible.



Vizient has a comprehensive benefits plan! Please view our benefits here:



http://www.vizientinc.com/about-us/careers



Equal Opportunity Employer:Females/Minorities/Veterans/Individualswith Disabilities



The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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