Customer Support Operations Specialist - (OBO644)

Customer Support Operations Specialist - (OBO644)

26 sep
|
Apploi Tech
|
Medellín

26 sep

Apploi Tech

Medellín

As a Customer Support Operations Specialist, you'll be the backbone of Customer Success team, managing technical aspects of account support.This will be a remote, work from home position.



Responsibilities:



- Performing account setup tasks such as adding users, job, and email templates, enabling features, etc.,

- Collaborate as needed with services counterparts in customer success (onboarding, training, & technical services) to ensure we deliver a cohesive experience

- Display ownership of assigned projects as needed

- Identify opportunities to improve the customer support experience, embracing a company culture of continuous optimization and enhancements



Requirements, Skills, & Experience





- 2+ years of experience supporting a technical product, preferably for a SaaS startup

- Must have experience with SQL

- 4-year college degree preferred

- Excellent verbal and written communication skills

- Detail-oriented and extremely organized

- Strong analytical and problem-solving skills

- Exceptional time management skills, with an ability to thrive in a fast-paced environment

- Self-motivated with proven ability to work collaboratively and independently within a team setting

- A genuine passion for software and technology

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.co/empleo/10756310/customer-support-operations-specialist-obo644-medellin/?utm_source=html

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