[HJ-836] | Technical Support Consultant Colombia

[HJ-836] | Technical Support Consultant Colombia

05 nov
Bogotá D.C.

05 nov


Bogotá D.C.

This position will begin towards the end of November, 2021.**

Note Regarding Location: This is a remote position within Colombia. This position is only open to people living in Colombia.


Technical Support Consultants play a key role in interfacing directly with DreamHost customers. We are looking for multilingual candidates fluent in both English and Spanish.


- Provides technical assistance to DreamHost customers who are experiencing problems with the services we provide, or who have questions about how to use our many features

- Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system, live chat & call-backs

- Answers questions by applying knowledge of web hosting principles, DreamHost products and services

- Patiently walks customers through diagnostic procedures to help them illuminate the source of their issues

- Notices trends and/or internal issues & reports them to management for resolution

- Guides customers through the installation and configuration of various software

- Escalates complex problems to appropriate staff member or department

- Helps customers identify and resolve problems with products by phone, email & live chat

- Ability to work under pressure in a fast-paced environment

- Ability to communicate with customers who may be lacking in technical skills

- A commitment to quality and a meticulous approach

- Able to work autonomously and in diverse, virtual team environments

- Great communication skills with customers, supervisors and peers

- Ability to maintain patience with difficult customers

- Good judgment and decision-making skills

- Strong analytical and problem-solving skills

- Basic understanding of Web Hosting

- Basic familiarity with Linux command-line

- Ability to manage and deliver on multiple support tickets at same time

- Ability to type 45+ WPM

- Minimum 3 years of technical support experience

- Bachelor's Degree in computer science related field of study preferred

- Skills/Specialties: Customer Service, Information Technology (IT) Support, Linux, Troubleshooting

- WordPress background a plus

- Must be able to communicate in English fluently

- Must have a reliable, fast internet connection

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