(XP247) Information Technology Support Analyst

(XP247) Information Technology Support Analyst

05 nov
Opticall BPO

05 nov

Opticall BPO


The IT Support will provide support getting the new hires set up in SDS, domains and emails. Support with IT related issues like printer setup. Also, will provide help with Fire wall network monitoring and other Level 2 support


• Handle Tier 1 help desk escalations through tickets or phone

• Follow up on outstanding requests and ensure timely resolution

• Create accounts and configure hardware as part of on-boarding process

• Support audio and video equipment

• Manage and monitor internal assets to ensure accurate inventory records

• Other duties may be added and/or assigned as needed

Skills/ Qualifications:

• CCNA Routing and Switching V5.0

• Fortigate Firewall D100 and above

• Windows 7, Mac OS X, Google Collaboration Apps and Office 365

• Active Directory Maintenance Window server 2010 and 12

• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)

• Client PC connectivity - ethernet, TCP/IP and VPN

• File server knowledge

• Experience with Ghost, BigFix, and McAfee, bit Defender desktop security products

• Strong customer service and troubleshooting skills

• Ability to communicate technical information, both verbal and written, to a wide range of end-users

• 2 years+ experience working in a Windows/Mac environment

Come join our amazing team!

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