[YBM-745] - Onyx Centersource: Implementations Manager

[YBM-745] - Onyx Centersource: Implementations Manager

14 ene
|
Onyx CenterSource
|
Almería

14 ene

Onyx CenterSource

Almería

**Implementations Manager**Reports to the Director of ImplementationsThe Implementations Manager is responsible for transitioning clients from the Sales process to Onyx CenterSource’s products and/or platforms in production. This role has accountability to the Director of Implementations and maintains close working relationships with Clients, Client Services teams, and other Onyx stakeholders.**Responsibilities**: Implement new clients globally Ensure expectations are managed through sales process to production Ensure client service team has all necessary information at handover. Build a good relationship with customers,

acting as primary processing contact and support in the implementation process for new clients in their use of Onyx products. Verify processing needs and define set up needs Establish technical and operational set up Liaison with Onyx internal stakeholders regarding implementation activities Project manage and create project plans or trackers as needed. Provide quality solutions which suit the individual needs of the customers and that are aligned with Onyx’s objectives and capabilities. Proactive monitor customers activity and guide them to complete Implementation process steps. Contribute to creating efficient structures and improving processes. Conduct training webinars. Provide accurate status reports for management review.**Minimum Qualifications**: Bachelor’s degree or equivalent work experience. 2 Years of experience with Onyx systems and processes. Fluent in English. Other languages desirable.**Desired Qualifications**: Knowledge of the functions, operation, and mission of the specific department. Strong written and oral communication skills. Result-oriented, persuasive, and flexible with a sense of urgency. Proactive, enthusiastic and self-motivated. Excellent computer skills in a Microsoft Windows environment. Excellent organizational management skills.**Competencies**: Technical capacity Team leadership Team work Analytical Quality Motivational skills Results-Oriented Strong Relationship Building Customer Service

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