Thompson Madrid: Director Of Rooms - [AMW-745]

Thompson Madrid: Director Of Rooms - [AMW-745]

13 ene
|
Importante empresa
|
Burgos

13 ene

Importante empresa

Burgos

SummaryWelcome to Hyatt Madrid where we care for people so they can be their best! We are excited to announce our upcoming Opening of Thompson Madrid by mid-2022.Thompson Madrid will offer a modern, sophisticated and cool luxury experience. Are you seeking professional stimulation in your career? Join our Tribe!WHAT DOES THE ROLE ENTAIL? Reporting to the Cluster General Manager, the Director of Rooms leads the Hotel´s day to day routine to ensure a real Thompson experience exceeding guest expectation. Serve as the Manager on Duty. Formulate and implement budget strategy for Hotel and drives for successful financial results on a monthly basis.

To ensure that each revenue generating is operated in line with maximizing revenues and profit through upselling, pricing activities and proper yield management, while delivering on the brand promise. To strategically analyse business performance to facilitate accurate and meaningful forecasting. Create opportunities, promotions and happenings regularly to keep the hotel visible to customers To over the Rooms experience from check-in to check-out for all guests, working to ensure a seamlessly perfect Thompson experience. Meet and greet regular and VIP guests as appropriate, and to ensure the proper handling of all of their reservations, room assignments and check-in experience. Ensure the implementation of the hotel’s Guest Recognition Programme. To regularly inspect rooms and other Rooms areas to ensure that the set standards are being maintained. Work with the Engineering and Housekeeping Department to maintain guest rooms and the public areas to the highest standard. Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. Evaluate local, national and international market trends, vendors and other hotel operations to make sure that the hotel’s own operations remain competitive and cutting edge. Encourage employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.**Qualifications**: 2+ years as Rooms Manager Prior Front Office experience in a luxury hotel Proven ability to work under great diversity Excellent resolutions skills Superior communication skills Fluency in English, speaking and writing Microsoft Office, Word, PowerPoint, Excel, Opera Ability to work a very flexible schedule Bachelor's degree in related field to Hospitality

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