Financial Resolution Specialist | On Site | Bogota (ML418)

Financial Resolution Specialist | On Site | Bogota (ML418)

28 ago
|
Ubiquity
|
Bogotá

28 ago

Ubiquity

Bogotá

About the Role

The Dispute Resolution Agent is responsible to resolve cardholder related disputes originating from

credit card activity. The Dispute Resolution Agent is also knowledgeable with the credit bureau dispute

process and resolution. The ideal candidate brings a positive mindset and provides caring customer

experiences while ensuring compliance with all the applicable regulations.



Responsibilities

 Handle all inbound/outbound calls related to cardholder dispute resolution.

 Perform research, analysis, tasks and reporting while receiving limited instructions for filing,

recording, processing, servicing, and/or organization of documentation associated with the

fraud and dispute process.



 Issue provisional credit, process chargebacks, process letters and handle incoming

representments cases.

 Investigate and corrects credit reporting disputes

 Validate appropriate data from internal and third-party systems and ensure appropriate

course of action is being pursued

 Deliver accurate and appropriate responses to disputes.

 Monitor disputed transactions for possible fraudulent activity.

 Ensure compliance with Regulations E, Z and V while working disputes.

 Work reports as required.

 Perform other duties as assigned by management.



Qualifications

 High school diploma

 Strong computer skills required

 Two years of prior financial services/ credit card experience

 Excellent verbal and written communication skills Detail-oriented and results-driven

 Superior customer service and escalation resolutions skills

 Ability to analyze information, think through difficult problems, and make critical decisions

based on limited information



 Ability to thrive in a changing environment with ease and with minimal supervision

 Have a flexible mindset and positive attitude– as a start-up, we are growing quickly and you may

need to adapt to changing policies and procedures while maintaining high-quality work output

 Bilingual (Spanish)



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