CCD228 Sportzcast Onboarding Team Lead

CCD228 Sportzcast Onboarding Team Lead

09 may
|
Genius Sports
|
Medellín

09 may

Genius Sports

Medellín

The Role

The role requires a combination of leadership skills, people management, and expertise in products. The team lead is good at making decisions and has organizational skills and time-management skills.

Planning and organizing team’s work, launching new procedures and managing existing ones. Ensuring the training, development and motivation of the team’s personnel.

Working with the other internal stakeholders in order to ensure the efficient delivery of Sportzcast products and services in-line with clients’ needs and expectations.Main Responsibilities

Core Responsibilities

- Managing multicultural and international team members and
- Training,



developing and motivating team Providing continuous feedback to team members on their performance and conducting performance reviews.
- Building and managing the roster for the team to make sure we have the most efficient coverage to onboard and support customers
- Interviewing and recruiting new team members to make sure we have sufficient resources to perform all the tasks
- Monitor all the requests are being taken care of and ensure the effective testing and provision of information to clients to ensure timely delivery of relevant products and
- To develop and maintain team’s KPIs and Key Results in addition to team members goals and performance to ensure the delivery of
- To build and enhance positive working relationships with clients and internal stakeholders alike and to effectively manage expectations as
- Closely work together with Sportzcast Support and Onboarding specialist in aligning the distribution of the workload and the priorities within the
- Overseeing the creation and documentation of Sportzcast customer products and services and team members onboarding.




- To work within established product policies and procedures in order to best-accommodate client products and service needs.

To contribute to the ongoing development and evolution of product policies and

- To provide client insight into the ongoing development of Sportzcast products and
- To drive any needed projects that will help grow and develop and the team’s growth, processes and
- Report to Customer Onboarding Manager the performance of the current projects as well as escalate the problematic Build efficient metrics to measure team workload.

Skills and Experience

- Excellent experience in leadership and people
- Good knowledge of MS Office programs, basic internet investigation skills and understanding of hardware is a plus
- An understanding of the working in a technology business with a focus in sports




- Experience in the implementation of processes and workflows within a team and collaborating with different stake holders
- Ability to use Zendesk / Atlassian suite of products, JIRA, Confluence
- Great project management skills, with demonstrated ability to effectively manage multiple on-going assignments
- Great verbal and written communication skills
- Excellent problem solving, negotiation and prioritizing skills
- Very high organizing capacity and time management skills
- Willingness to work in shifts, with availability to work during evenings, weekends, holidays
- Occasional travel may be required (10%)
- Working 50% of the time from the office with the team

Personal Characteristics

- A passion for sports
- A commitment to service excellence
- Detail oriented and well-organized
- Driven to constantly exceed personal and team targets
- Excellent accuracy and pressure handling
- Tech savvy

We Offer





We have a work-hard, play hard culture at Genius Sports. We have many social events going on throughout the year such as, summer and Christmas parties, monthly team building events, sports tournaments, birthday celebrations, food vouchers, charity days and wellbeing actives.

Health insurance coverage, skills training opportunities and many others depending on location are part of our benefits list.

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