23 sep
Amazevoice
Medellín
Role Overview You're the first line of defense for both our customers and internal users.
You'll troubleshoot platform issues, manage our IT systems (workstation setups, email, VPNs) and build QA automation to keep releases rock-solid.
Key Responsibilities Respond to Tier-1 support tickets from B2B clients and internal employees Install, configure and maintain employee workstations, email accounts, VPNs and collaboration tools Document IT policies, maintain asset inventory and coordinate with external vendors for hardware/support Design, build and execute automated test cases (UI, API)
to validate features and regression checks Report and track defects in Jira; work closely with engineers to verify fixes Set up of test environments Required Qualifications 2+ years in IT support or QA roles, ideally in a SaaS or fast-paced environment Hands-on with Windows, macOS and common enterprise tooling (Google Workspace, Office 365) Experience writing and running automated tests (Selenium, Cypress, Postman, etc.) Familiarity with ticketing systems (Jira, Zendesk) and basic networking concepts Attention to details, comprehensive testing strategies GREAT (not good) communication skills Fluency in both English and Spanish Preferred Qualifications Basic scripting ability (Python, Bash) for automation Knowledge of containerized testing environments and CI/CD integration Customer-centric mindset with strong troubleshooting instincts Meticulous attention to detail and process discipline What we Offer At Neurologic Digital, we thrive on collaboration and ownership , and we believe true innovation happens face-to-face.
While you're welcome to work from anywhere, we come together in our shared space 2–3 days each week —bringing our teams in Colombia, the U.S.
and beyond into one room to spark creativity through real-time exchange.
In cross-functional pods, you'll lead projects end-to-end alongside engineers, PMs and success specialists, all united by our mission to build the future of AI.
What you'll get: Competitive salary + equity so you share in our success Hybrid-flex policy : work remotely, but join us in the office 2–3 days weekly to co-create Full benefits package with local and global providers Learning stipend for conferences, courses or certifications Quarterly hack weeks & offsites —we'll fly our LatAm and U.S. teams together to innovate and bond Hybrid-flex schedule : remote work plus 2–3 office days to co-create Step into the Future of AI—Talk to Us Today To take the next step, simply give our AmazeVoice HR Assistant, Jacob, a call at +1 (phone hidden) .
You'll speak immediately with our digital assistant—no holds, no gatekeepers—to share your name, background and role of interest.
Jacob will test your technical prowess and from there, one of our team members will reach out to guide you through the rest of the process.
We welcome every qualified candidate in the Austin area who's passionate about building the future of AI—let's talk!
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