23 sep
Amazevoice
Medellín
Role Overview
You’re the first line of defense for both our customers and internal users.
You’ll troubleshoot platform issues, manage our IT systems (workstation setups, email, VPNs) and build QA automation to keep releases rock-solid.
Key Responsibilities
- Respond to Tier-1 support tickets from B2B clients and internal employees
- Install, configure and maintain employee workstations, email accounts, VPNs and collaboration tools
- Document IT policies, maintain asset inventory and coordinate with external vendors for hardware/support
- Design, build and execute automated test cases (UI, API) to validate features and regression checks
- Report and track defects in Jira; work closely with engineers to verify fixes
- Set up of test environments
Required Qualifications
- 2+ years in IT support or QA roles, ideally in a SaaS or fast-paced environment
- Hands-on with Windows, macOS and common enterprise tooling (Google Workspace, Office 365)
- Experience writing and running automated tests (Selenium, Cypress, Postman, etc.)
- Familiarity with ticketing systems (Jira, Zendesk) and basic networking concepts
- Attention to details, comprehensive testing strategies
- GREAT (not good) communication skills
- Fluency in both English and Spanish
Preferred Qualifications
- Basic scripting ability (Python, Bash) for automation
- Knowledge of containerized testing environments and CI/CD integration
- Customer-centric mindset with strong troubleshooting instincts
- Meticulous attention to detail and process discipline
What we Offer
At Neurologic Digital, we thrive on collaboration and ownership , and we believe true innovation happens face-to-face.
While you’re welcome to work from anywhere,
we come together in our shared space 2–3 days each week —bringing our teams in Colombia, the U.S. and beyond into one room to spark creativity through real-time exchange.
In cross-functional pods, you’ll lead projects end-to-end alongside engineers, PMs and success specialists, all united by our mission to build the future of AI.
What you’ll get:
- Competitive salary + equity so you share in our success
- Hybrid-flex policy : work remotely, but join us in the office 2–3 days weekly to co-create
- Full benefits package with local and global providers
- Learning stipend for conferences, courses or certifications
- Quarterly hack weeks & offsites —we’ll fly our LatAm and U.S. teams together to innovate and bond
- Hybrid-flex schedule : remote work plus 2–3 office days to co-create
Step into the Future of AI—Talk to Us Today
To take the next step,
simply give our AmazeVoice HR Assistant, Jacob, a call at .
You’ll speak immediately with our digital assistant—no holds, no gatekeepers—to share your name, background and role of interest.
Jacob will test your technical prowess and from there, one of our team members will reach out to guide you through the rest of the process.
We welcome every qualified candidate in the Austin area who’s passionate about building the future of AI—let’s talk!
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Required Skill Profession
Other General
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.