26 sep
Teleperformance Colombia
Colombia
Overview
Ensure operations are functioning according to planning and scheduling, with real-time monitoring of key metrics. Generate action plans and implement necessary changes to meet contractual metrics. Communicate information in real-time to operations and document any incidents.
Responsibilities
- Continuously track, monitor, and alert the operation team about discrepancies and deviations from the plan (such as volume, assumptions, etc.).
- Regularly review information accuracy.
- Communicate with operation leaders and clients about ongoing issues in real time, ensuring prompt responses and acknowledgment of requests.
- Proactively report and follow up on technological problems, documenting them in the incident log.
Qualifications
Technical Skills
- English proficiency: 80%
- Understanding of logico-mathematical concepts
- Preferred backgrounds: Engineering, Statistics, Economics, or related fields
- Basic computer skills
- Proficiency in MS Office tools
Competencies and Specific Skills
- Problem-solving skills
- Attention to detail
Benefits
- Remote work options in Bogotá, Medellín, and Tunja
- Salary: 2,200,000 COP + bonus of 630,000 COP
- Additional bonuses up to 15% of the base salary
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📌 Workforce Analyst (Inglés 80%) Colombia
🏢 Teleperformance Colombia
📍 Colombia
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