25 sep
Toptal
Bogotá
Toptal launches HireGlobal The most competitively priced global workforce payroll platform.
Enterprise Matching OperationsCoordinator
About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand.
With $200+ million in annual revenue and team members based around the globe , Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun.
We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As a Matching Operations Coordinator,
you will play a pivotal role in facilitating communication between talent and internal team members within our organization.
Your primary focus will be to own and maintain effective communication channels with talent while managing various administrative tasks to ensure streamlined operations and job performance.
We are seeking individuals who demonstrate exceptional organizational skills, confidence, and possess strong written and verbal communication abilities with a keen attention to detail.
This role requires a clear understanding of Toptal’s operational scope and high-level collaboration across teams to ensure seamless delivery of services.
You’ll need the ability to independently manage tasks, contribute to ongoing process improvements, and support strategic initiatives.
This is a remote position.
We do not offer visa sponsorship or assistance.
Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed.
It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
- Act as the primary point of contact for communication between talent who are hired on client engagements and internal Toptal stakeholders.
- Independently manage communication through various channels to ensure seamless interactions and information sharing.
Written communication is especially important.
- Follow-up with talents within assigned accounts to understand project status and to identify and pursue up-sell and cross-sell opportunities, while sharing relevant updates with stakeholders as needed.
- Manage and execute various tasks and actions associated with assigned accounts to ensure smooth operations and job performance.
- Maintain constant communication with the team via Slack or Zoom during designated working hours.
- Assist in account administration items by collaborating with the Finance and Legal teams to ensure compliance with specific account’s requirements.
- Organize and update process guidelines, making them easily accessible for team reference.
- Assist in onboarding new team members to ensure a smooth integration process.
- Support the completion of ad-hoc strategic projects, as needed.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Familiarize yourself with Toptal’s culture, history and vision.
- Learn team tools, processes and reporting mechanisms.
- Gain proficiency with Toptal’s platform.
In the first month, expect to:
- Understand team processes, policies and content repository.
- Familiarize yourself with various teams at Toptal and their contributions to company success.
- Begin executing tasks with support from other team members.
In the first three months, expect to:
- Independently execute various tasks and actions associated with assigned accounts based on defined processes.
In the first six months, expect to:
- Start making your own contributions to our strategies by having a full grasp of the role, while exercising discretion and independent judgment.
- Be an integral part of the Matching team’s success.
In the first year, expect to:
- Act as a subject matter expert on the Matching Operations Coordinator role.
Qualifications and Job Requirements:
- Bachelor’s degree is required.
- At least 2 years of experience in coordination, operations support, or customer support roles.
- Outstanding written and verbal communication skills,
as well as perfect grammar and command of the English language.
Good communication is at the core of everything we do, and you must be a strong communicator to be able to work successfully with a wide range of stakeholders.
- Excellent organization skills and detail-oriented.
You are hyper-organized, know how to work efficiently, and prioritize execution.
- Proficiency in Google Sheets and Google Docs for data processing and presentation.
- You should be a self-starter who thrives on accountability and managing your own workflow, tasks, and assigned accounts.
- You need to be able to follow processes expertly.
When faced with limited data, you need to be able to make decisions that follow given guidelines.
- Adaptability.
Our processes and priorities may evolve rapidly.
You need to be able to learn and adapt to change quickly.
- Willingness to collaborate, share knowledge, and learn from teammates.
- Continuous Improvement.
You need to have an eye for continuous improvement and be open to receiving challenging feedback.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal.
You will not be here just to tell other people what to do.
Who You Will WorkWith
SVP, Talent Operations
As Toptal’s VP of Talent Supply, Tyler is responsible for balancing talent supply and client demand in a cost-effective manner.
Before Toptal, Tyler led the Supply Chain Systems and Automation team at SpaceX.
He also implemented custom software and change management initiatives as a management consultant at Accenture.
Tyler earned a BS in Aerospace Engineering from the Missouri University of Science and Technology and a Master’s in Logistics and Supply Chain from the MIT-Zaragoza International Logistics Program.
Carly Coleman
VP of Talent Matching and Success
After joining Toptal as VP of Talent Success in May of 2020, Carly Coleman moved to VP of Talent Matching and Success, where she is responsible for quickly and effectively matching talent from our general network with our client business needs.
In addition, she oversees the end-to-end experience for our Toptal talent.
Before Toptal, she was a strategy consultant at Bain & Company, then joined an e-commerce startup to lead retention marketing, and later, the direct-to-consumer business.
Carly earned a BS in Business Administration from the University of Southern California and an MBA from the Haas School of Business at UC Berkeley.
We're changing the way the world works.
Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.
What is the greatest impact that you have had in a prior role?
Describe the top 3 attributes you seek in a work environment in which you thrive.
What is the highest level of education you have completed?
We verify education as a part of our hiring process.
High school diploma
Partially complete College/University; not currently enrolled
Partially complete College/University; currently enrolled and working toward degree
Graduate/Master's degree or above
This position requires specific working hours.
Are you able and willing to work from 8am -5pm EST?
Yes
No
Do you have experience working with Word/Excel or G Suite tools, especially tools for analysis and reporting?
Yes
No
How many years of experience in Support/Operations do you have?
Less than 1 year of experience
1-3 years of experience
3-5 years of experience
More than 5 years of experience
I would like to be contacted about future Toptal employment opportunities.
Interested in joining our global talent network?
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Required Skill Profession
Comunicación Y Rr. Pp.
📌 Enterprise Matching Operations Coordinator
🏢 Toptal
📍 Bogotá
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