26 sep
Confidential
Caucasia
We are looking for a Senior Operations Manager to provide leadership and direction across multiple teams and business units. This role is responsible for driving performance, implementing operational strategies, and ensuring strong stakeholder relationships.
Responsibilities
- Lead and develop managers and their teams, ensuring alignment with company goals.
- Oversee operational performance, budgets, staffing, and process improvements.
- Act as the primary contact for stakeholders, addressing escalations and driving client satisfaction.
- Monitor performance metrics, manage risks, and implement best practices.
- Foster a positive, engaging workplace and partner with support functions to drive continuous improvement.
Qualifications
- Bachelor’s degree in Business, Management, or related field.
- 5+ years of leadership experience in operations management.
- Strong people leadership, communication, and problem-solving skills.
- Proven experience managing performance, budgets, and client relationships.
- Willingness to work a adaptable schedule and/or as required
- Advanced English level is a must.
- Schedule: Monday to Saturday.
- Basic salary + monthly bonus for meeting indicators.
- Contract: Long-term from day one.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Telephone Call Centers
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.