27 sep
ARRISE
Colombia
Overview
Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision. ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Main Responsibilities
- Maintaining the relationship with internal and external clients (staff, operators, player)
- Respecting and maintaining the game standards imposed by the company
- Active contribution to the company’s development
- Collaboration and cooperation Operational activities
- Offers support to the players when is the case or if they ask for guidance
- Assures that the staff interacts with the players and offers them an attractive and entertaining game environment
- Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift
- Monitors the assignment at the tables, rotations and breaks
- Periodically staff assessments
- Ensures that all the company’s procedures and standards are respected by the employees
- Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner
Candidate Requirements
- Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.
- Knowledge Proficiency:
Understanding of games and procedures.
- Communication Skills: Advanced written and verbal communication skills in English.
- Technical Skills: Proficiency in PC operations and Microsoft Office.
- Management Experience: Experience in a supervisory or management role is advantageous.
Nice To Have
- Technical Background: Familiarity with live casino technology or control room systems.
- Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.
What we offer in exchange
- Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
- Competitive salary.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
As soon as our operation goes live:
- Home & Emergency Medical Assistance Plan
- Free daily lunch
- Gym
#J-18808-Ljbffr
📌 OCR Shift Supervisor
🏢 ARRISE
📍 Colombia
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