28 sep
Veho
Bogotá
About The RoleThe Commercial Team at Veho is responsible for attracting, growing, and retaining clients.
As an Account Operations Coordinator on the Commercial Team, you will use your strong organizational skills to execute upon agreed client strategies, manage client network expansions, and solve operational and tactical issues that arise for our largest accounts.
You will work in tandem with the CSM (Client Success Manager) on each of your accounts who will be leading client relationship and growth strategy.The main goal of this role is to ensure that the client receives an excellent level of service.
This requires a high degree of cross-functional partnership, strategic thinking, problem solving,
and an understanding of delivery operations.
It also relies on the AOM's strong communicational skills and ability to prioritize deliverables based on what is best for our clients and for Veho.
A successful AOM will thrive on solving problems quickly, ensuring a high level of client satisfaction, acting as an internal advocate for our most important clients, and building excellent relationships.Responsibilities Include- Own the resolution of operational and tactical issues for set of clients from start to finish- Coordinate solutions across multiple functions including logistics, client support, live operations, driver support, technology, and ground ops- Manage client expansions (new volume for existing clients in new markets/regions)- Participate in regular client conversations with the Client Success Manager (including but not limited to: weekly calls, monthly reviews, QBRs, annual reviews)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.