Customer Service Representative (Cali)

Customer Service Representative (Cali)

At GPS Trackit, we are seeking a dedicatedCustomer Service Representative (After Hours)to join our team remotely from anywhere in Colombia.
As part of our high-growth technology company, this role is critical in delivering top-notch support to our customers during after-hours periods.
You will be responsible for resolving customer issues efficiently, ensuring their satisfaction, and maintaining the high standards of service we are known for.We are passionate about driving innovation, delivering impactful results, and nurturing exceptional talent.
If you thrive in a fast-paced environment and are eager to make a difference, we'd love to have you on board.What Will You Do:Process replacement, exchange,



and RMA ordersVerify product and/or service installations to ensure accuracyTroubleshoot GPS-related issues and assist with resolutionsProvide support for ELD (Electronic Logging Device) inquiries and troubleshootingAddress software-related questions and assist customers in resolving issuesHandle invoice inquiries and general account-related questionsManage account and unit deactivations, along with other tasks as assigned, in compliance with company policies and regulationsWhat Will You Bring to the Team:A minimum of 6 months of experience in bilingual customer service, with a proven ability to handle customer inquiries, troubleshoot issues, and resolve concerns efficientlyFluent in English, with a C1 or C2 level proficiency, able to communicate clearly and professionally in both written and spoken formsComfortable working with GPS technology, ELD systems, and customer service software; ability to quickly learn new systems and toolsStrong critical thinking and troubleshooting skills with the ability to identify solutions quickly and independentlyExcellent interpersonal and communication skills,



with a strong customer-first mindset and a friendly, patient, and professional demeanorSelf-motivated and able to work independently in a remote, after-hours environment, managing time effectively and ensuring high-quality serviceJob Details:Contract Type: Indefinite-term contractSchedule: After-hours shift (2am - 8am)Work Modality: Remote (work from anywhere in Colombia)Additional Benefits: Access to corporate benefits and perksPowered by JazzHRyq5UlkZoPO

📌 Customer Service Representative
🏢 Legacy GPS Trackit
📍 Cali

El anuncio original lo puedes encontrar en Kit Empleo:
kitempleo.com.co/empleo/61209446