OCR Shift Supervisor Paid relocation to Colombia

OCR Shift Supervisor Paid relocation to Colombia

Overview

OCR Shift Supervisor - Paid relocation to Colombia

Leading the Charge in Live Casino Operations as a Control Room Shift Supervisor with Unmatched Precision

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

About ARRISE

- We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.

- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.

- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Main Responsibilities





- Maintaining the relationship with internal and external clients (staff, operators, player)
- Respecting and maintaining the game standards imposed by the company
- Active contribution to the company’s development
- Collaboration and cooperation Operational activities
- Offers support to the players when is the case or if they ask for guidance
- Assures that the staff interacts with the players and offers them an attractive and entertaining game environment
- Coordinates the staff under his/her supervision: Ensures an optimal number of employees on shift
- Monitors the assignment at the tables, rotations and breaks
- Periodically staff assessments
- Ensures that all the company’s procedures and standards are respected by the employees
- Offers a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offers periodical feedback, both negative and positive, in a polite and constructive manner

Candidate Requirements

- Industry Experience: At least 1 year of experience in the Casino LIVE/Online industry.





- Knowledge Proficiency: Understanding of games and procedures.

- Communication Skills: Advanced written and verbal communication skills in English.

- Technical Skills: Proficiency in PC operations and Microsoft Office.

- Management Experience: Experience in a supervisory or management role is advantageous.

Nice To Have

- Technical Background: Familiarity with live casino technology or control room systems.

- Higher Education: A higher degree or advanced education related to management, operations, or a relevant field.

What we offer in exchange

- Relocation Support - Accommodation near the office in an apartment, utility bills covered & flight expenses to/from Bogotá
- Shift allowances - paid extra according to the law
- Paid initial training - with workshops & development classes




- Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.

- An exceptional studio space in a landmark building in Bogotá

Employee Benefits Upon Going Live

- Home & Emergency Medical Assistance Plan
- Free daily lunch
- Gym

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Required Skill Profession

Other General

📌 OCR Shift Supervisor Paid relocation to Colombia
🏢 ARRISE
📍 Colombia

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