30 sep
Vidpros
Bogotá
Join to apply for the Client Success Manager role at Vidpros .
This range is provided by Vidpros.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$9,600.00/yr - $14,400.00/yr
We specialize in professional video editing solutions designed to elevate your brand.
With quick turnarounds and affordable subscription plans, we're your go-to partner for all things video.
The Role
You Will Be Responsible For
- Serve as the primary point of contact for clients outside of their daily editing needs.
Addressing their concerns and requests via call and email.
- Build and maintain strong relationships with clients to drive long-term satisfaction and retention.
- Address and resolve any client issues, escalations, or conflicts in collaboration with the appropriate teams, ensuring a positive outcome.
- Regularly review client usage and provide insights on how to maximize their subscription value.
Offer guidance on additional services or upgrades when applicable.
- Occasionally handle inbound calls from potential clients.
- Collect and analyze client feedback to identify areas for service improvement and relay insights to internal teams.
- Monitor and report on client success metrics, ensuring clients meet their goals with the services provided.
- Implement strategies to reduce churn and increase client loyalty.
- Work closely with the sales, editing, and operations teams to ensure client needs are met and that workflows are streamlined.
Adecuado Profile
- You have at least 3 years experience within a Client Success or related role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You pay strong attention to detail and deliver work that is of a high standard
- Excellent English Communication with a Neutral/American accent
- Ability to resolve issues and ensure client satisfaction.
- Background in video editing using Adobe apps
- Comfortable with US working hours
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Fantastic work culture
- A role that offers a breadth of learning opportunities
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Advertising Services
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Required Skill Profession
Sales Support
📌 Client Success Manager
🏢 Vidpros
📍 Bogotá
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.