Bilingual Legal Intake Specialist (Barranquilla)

Bilingual Legal Intake Specialist (Barranquilla)

Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist (English/Spanish - Bilingual) to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The adecuado candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Compensation includes commissions ranging from $4 to $6 per hour in addition to the base pay.

Requirements

Key Responsibilities:

1. Inbound Call Management:

- Professionally handle incoming calls from clients involved in auto accidents
- Gather essential information regarding the accident and potential legal representation needs.
- Demonstrate empathy and understanding while maintaining a high level of professionalism.

2. Client Interaction:

- Communicate effectively with clients to explain legal processes and procedures.
- Provide information about the firm's services and answer client queries.
- Collect and document relevant details to assist attorneys in evaluating cases.

3. Multi-Tasking:

- Manage multiple tasks simultaneously in a fast-paced environment.
- Efficiently navigate and update electronic systems while engaging with clients on the phone.
- Prioritize and address urgent client needs promptly.

4. Document Management:

- Maintain accurate and confidential client records in compliance with legal standards.




- Organize and update client information, ensuring accessibility for legal professionals.
- Utilize Excel sheets and other tools to manage and track client data.

5. Administrative Support:

- Provide administrative assistance to legal professionals as needed.
- Collaborate with the legal team to ensure smooth case progression.
- Assist in the preparation and organization of legal documents.

Qualifications:

- Language: Proficiency in both English and Spanish is required.
- Education: High school diploma or equivalent required; some college coursework preferred.
- Experience: Previous experience in a legal environment or in a customer service/intake role is preferred, particularly with a focus on Personal Injury and Labor & Employment Law.
- Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
- Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
- Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
- Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.

Compensation will range from $5 to $6 per hour, in addition to commissions.

Schedule: 7:00AM to 4:00PM OR 10:30AM to 7:30PM Central Time.

Benefits

- Positive Culture: Be part of a supportive and innovative team.
- Professional Growth: Opportunities for career advancement and ongoing professional development.
- Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.

📌 Bilingual Legal Intake Specialist (Barranquilla)
🏢 Bush and Bush Law Group
📍 Barranquilla