Role Overview:
The Supervisor will manage resource planning, monitor workflows, and oversee day-to-day operational activities for the US Invoicing Specialist team. This role is responsible for measuring and reporting on team productivity and individual performance, providing coaching and feedback to ensure a productive, engaged, and high-performing team. The Supervisor will also lead stakeholder engagement initiatives, maintain a controlled risk environment, and ensure compliance with professional standards and operational policies.
Key Responsibilities:
Manage and lead the US Invoicing Specialist team to meet service levels, ensuring accuracy, productivity, and timely delivery of work in accordance with SLAs.
Monitor team workflows and prioritize workloads to ensure high-quality outcomes.
Provide coaching, mentoring, and development support to team members, including new hires, to build functional capability and address knowledge gaps.
Lead and participate in stakeholder engagement sessions, collaborating with brokers and internal teams to improve client experience and understand client needs.
Maintain a controlled risk environment by identifying, assessing, and escalating operational risks and ensuring compliance with business professional standards and policies.
Manage escalated calls, complaints, questions, and queries, overseeing the complaints management system and ensuring quality communication with client-facing colleagues.
Regularly update process manuals and create Standard Operating Procedures (SOPs) for new processes.
Identify and implement best practices from the industry tailored to organizational needs.
Conduct peer reviews, identify coaching opportunities, and help improve quality scores.
Continuously identify areas for process improvement and participate in related initiatives.
Prepare and present weekly and monthly productivity and performance reports.
Support or lead business readiness and change management initiatives.




Adapt to a fast-paced and changing environment to support business needs effectively.
Ensure adherence to data security and information governance guidelines.
Qualifications:
Bachelor's degree in Insurance, Finance, Accounting, or a closely related field.
5+ years of experience in team and process management, preferably within the US insurance industry or related financial services.
Language Requirements: Must be fluent in English (spoken and written). Only English CV's will be considered.
Strong supervisory skills with proven ability to coach, mentor, and develop team members.
Excellent analytical skills to interpret reports and performance trends.
Strong organizational and time management skills to work effectively under pressure and meet deadlines.
Intermediate proficiency in Microsoft Office, including Excel (formulas, pivot tables), PowerPoint, and Outlook.
Creativity and openness to experiment with various learning methodologies.
Strong problem-solving skills and reasoning ability.
Ability to adapt quickly and identify opportunities for improvement.
Preferred Skills:
Excellent program management skills.
Basic understanding of data visualization tools such as Power BI or Tableau, or programming languages.
Experience facilitating development programs.
High attention to detail and ability to engage with teams to identify assistance needs.
Competency in one or more Marsh US processes.
Insurance-related certifications are a plus.
What You Can Expect:




Opportunities to exhibit and enhance your skills within a growing and diverse team.
Comprehensive training programs including onboarding, insurance basics, and process-specific training.
Exposure to a global leader in insurance broking and risk management with a strong culture of diversity, inclusion, and corporate social responsibility.
Competitive salary, employee-friendly policies, health care benefits, and flexible benefits packages.
Career growth opportunities across a global organization.
Marsh Risk es una compañía de Marsh (NYSE: MRSH), un líder general en riesgo, reaseguros y capital, personas e inversiones, y consultoría de gestión, y asesora a clientes en 130 países. Con ingresos anuales de más de $24 000 millones y más de colegas, Marsh ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información sobre Marsh Risk, visite o síganos en LinkedIn y X.
Marsh se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.
Marsh está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.
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📌 US Invoicing (Bogotá)
🏢 Marsh Risk
📍 Bogotá