Position: Bilingual French/English Compliance Business Control Specialist 5 (Cre
Location: Not Specified
The Compl Bus Control Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others.
May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.
May assist with performing specific functions such as RCSA, SOX, record retention, COB, regulatory compliance, etc. and change control functions.
May support one or more business units.
Creates and runs reports with high attention to detail.
Reports issues and deficiencies to senior management.
May have continuity of business responsibilities
Administers compliance plan, managing improved enhancements into the control environment.
Identify, research, and escalate applicable governance, law and regulation issues; assist legal with requests and may interface with external agencies.
Audit department processes, recommend changes, implement and train employees on process revisions.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Thorough understanding of the work and processes performed within the department.
Excellent attention to detail and follow through; demonstrated analytical skills.
Demonstrated analytical skills
Knowledge of Excel, Access, Power Point
Consistently demonstrates clear and concise written and verbal communication skills
2-4 years of relevant experience
High School diploma or equivalent
Day to day activities focused on completing quality and control reviews to provide feedback and results on how the work within the North America Credit Operations group is completed.
Identify, research, and escalate applicable governance, law, and regulation issues
Audit department processes, recommend changes and support implementation
Provides direct support to the Credit departments with documentation, tracking and handling of applicable control or quality reviews and testing
Responsible for routine and/or administrative work
Monitors receipt and accuracy of control and quality reports utilizing the appropriate escalation process
Submit errors identified through control or quality reviews
Completes projects, assignments, and other activities
Ability to handle multiple assignments simultaneously and a tolerance for changing priorities
Support Quality and Control initiatives and projects as assigned
Review and resolution of disputed samples
Rescoring of work sampled in Credit to ensure calibration and consistency across the Credit businesses.
French/English Bilingual Skills required
Preferred Cards experience in Credit Operations
Preferred experience in working Control Reports or Quality reviews
Ability to work independently while producing quality work in a timely manner
Demonstrated attention to detail and follow through
Ability to work under conditions with deadlines
Strong process and procedural knowledge within Cards Operations
Understanding of Federal and Regulatory Policies
Excellent attention to detail and follow through
Demonstrated analytical skills
Must be proficient in Microsoft word, excel, SharePoint navigation
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US
Time Type :Full time
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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