Postúlate en Kit Empleo: kitempleo.com.co/empleo/1726t2

Customer Service Representative

Locations: Bogotá – SURA Rosales | Cali – Versalles

We are seeking bilingual (Spanish-English) customer service professionals to support medical providers and members in a remote call-center environment. Under the guidance of the Customer Service Lead, this role manages inbound and outbound communications via phone, email, web portal, and mail, ensuring accurate documentation and a positive service experience.

Training Schedule:

• Monday to Friday, 10:00 a.m. – 6:00 p.m. Colombia Time

Operations Schedule (post-training):

• Monday to Friday, 6:00 a.m. – 6:00 p.m. Colombia Time

• Flexibility and full availability during operational hours is required.

Key Responsibilities:

• Manage customer service emails and tickets: sort, respond, follow up, and archive

• Handle high-volume inbound/outbound call queues

• Resolve access and submission issues





• Conduct outreach calls to providers and members

• Research and follow up on billing and claims inquiries

• Support account management, provider relations, and operations projects

• Maintain accurate documentation across systems

Requirements:

• Advanced English proficiency

• Strong customer service and communication skills

• High typing speed and system navigation (Windows OS, MS Office, web platforms)

• Strong research, critical thinking, and problem-solving abilities

• Ability to work independently and collaboratively in a remote team

• Quiet, professional workspace with reliable high-speed internet

• Healthcare or insurance experience preferred

• ZenDesk knowledge is a plus

Write me for more info: (phone hidden)

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1726t2

📌 Agente bilingue Bogotá y Cali!
🏢 Solvo
📍 Cali