Postúlate en Kit Empleo: kitempleo.com.co/empleo/178pna

Is English your strength and can you express yourself easily on any subject?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will professionally engage with customers to understand their needs, provide assistance, and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Key Responsibilities:

Inbound Sales Responsibilities:

● Answer inbound calls from customers inquiring about hotel availability, pricing, or

booking details.

● Provide accurate information about hotels, locations, and amenities, and assist

customers in finding the best hotel options based on their preferences.

● Guide customers through the booking process, ensuring all details are confirmed

(dates, payment, special requests).

● Close sales by finalizing hotel reservations during the call, ensuring all steps are

completed smoothly.

● Handle payment processing and confirm bookings in the system, providing customers with confirmation numbers and booking details.

● Upsell additional services, such as hotel upgrades, premium packages, or extras like breakfast and parking.

Outbound Sales Responsibilities:

● Make outbound calls to follow up with customers who started but did not complete their hotel bookings on the website.

● Encourage customers to complete their reservation by addressing any concerns or

questions they may have.

● Offer assistance and alternative hotels if the customer is unsure or hesitant about

completing their booking.





● Call customers who encountered booking errors (e.g., hotel unavailability) and

present alternative hotel options that fit their needs and budget.

● Rebook customers who faced errors by suggesting other available properties,

upselling them on upgraded options or special offers where possible.

● Ensure all outbound calls are tracked, and bookings are confirmed in the CRM

system.

Booking Error Resolution:

● Handle calls from customers who have encountered booking issues, such as hotels

being unavailable for their selected dates.

● Provide solutions by suggesting alternative hotels, ensuring availability, and assisting with re-booking.

● Ensure that all customer issues are resolved in a timely manner, offering excellent

customer service to maintain satisfaction and drive sales.

● Reconfirm booking details and help customers with changes to their travel plans,

ensuring they are satisfied with their new hotel options.

Qualifications and Skills:

● High school diploma or equivalent (required).

● Proven experience in sales, customer service, or call center environment (preferably in the travel or hospitality industry).

● Strong sales skills with a focus on closing deals and upselling additional services.

● Excellent communication skills, with a pleasant and professional phone demeanor.

● Ability to work efficiently in a fast-paced environment and handle multiple calls.

● Good problem-solving skills, especially in handling booking errors and offering

solutions.

● Proficiency in using CRM systems and hotel booking platforms.

● Familiarity with the hotel booking process is an advantage, but training will be

provided.

● Fluency in English and Spanish

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Tipo de puesto: Jornada completa

Postúlate en Kit Empleo: kitempleo.com.co/empleo/178pna

📌 Customer Support Representative with English (Cali)
🏢 Conectys Serv Telecom
📍 Cali