Postúlate en Kit Empleo: kitempleo.com.co/empleo/17bezl

Indefinite contract + full benefits + ~$900/month take-home, onsite role starting April 20.

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Role Snapshot

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Role: Call Center Representative

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Location/Type: Cali, Colombia, Onsite

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Pay: ~$900/month (after deductions, full benefits)

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Schedule: Monday to Friday, 10:00 AM to 7:00 PM (PST-aligned)

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Own each call end-to-end. Clear steps. No guesswork.

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What You’ll Do

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- Call members to book in-home or telehealth visits
- Answer inbound calls on English queue
- Update CRM and scheduling system after each call
- Follow up on no-shows and reschedules
- Confirm next steps before ending calls
- Escalate urgent needs fast (clear path)

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Must-Haves

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- Fluent English, spoken and written
- 1+ year call center or customer service experience
- Basic CRM and scheduling tools
- Onsite in Cali, no remote option
- Able to work PST hours from Colombia
- Reliable attendance, no late logins

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Nice to Have

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- Healthcare scheduling experience
- High call volume handling (30 to 50 calls per day)

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Perks and Pay

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- ~$900/month net (after deductions)
- Indefinite term contract (Contrato a término indefinido)




- Full Colombia benefits (healthcare and pension)
- Stable weekday hours
- Structured workflow, clear metrics

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Schedule and Setup

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- Monday to Friday, 10:00 AM to 7:00 PM
- Onsite in Cali (no exceptions)
- PST coverage (aligned shift)
- Start date: April 20

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Impact and Growth

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Your calls get members care, fast.

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Own the outcome from hello to next step.

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Motivation Fit

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You like structure and clear targets.

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You follow through and close loops.

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At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience, not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

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Apply today to lock in steady weekday hours and full benefits starting April 20.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/17bezl

📌 Call Center Representative (Cali)
🏢 Urrly
📍 Cali