Customer Service Associate - UOG-814

Customer Service Associate - UOG-814

09 mar
|
Zheng Corporations
|
Departamento del Meta

09 mar

Zheng Corporations

Departamento del Meta

Requirements:We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.



Requirements:

- Experience using help desk software and remote support tools

- Understanding of how CRM systems work

- Excellent communication and problem-solving skills

- Multi-tasking abilities

- Patience when handling tough casesResponsibilities:- Respond to customer queries in a timely and accurate way, via phone, email or chat

- Identify customer needs and help customers use specific features

- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)



- Update our internal databases with information about technical issues and useful discussions with customers

- Monitor customer complaints on social media and reach out to provide assistanceBenefits:Health Cover, Paid vacations, Periodic increments



Salario: 76000.00 - 92000.00 NGN Monthly

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