Customer Service - [MIA909]

Customer Service - [MIA909]

09 mar
|
8Thirty Nig. Ltd
|
Departamento del Meta

09 mar

8Thirty Nig. Ltd

Departamento del Meta

Requirements:Good Communication Skills, Leadership Experience, Critical Thinker, Problem Solver, Analytical, Customer Service, Accurate Record Keeping, Knowledge of Workplace Health and Safety LawsResponsibilities:Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality

Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message

Provides training on handling of sensitive customer service issues

Monitors and reviews processes for ways to make procedures more time and cost-effective



Makes regular reports to upper management about department milestones and progress

Holds regular meetings with department staff to discuss expectations and hear team concerns

Plans and maintains departmental budget

Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes

Coordinates with sales department to incorporate plans to increase customer satisfaction

Manages issues with the staff through assessment and subsequent corrective action protocol

Ensures work environment is compliant with all applicable laws and regulations

Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secureBenefits:Medical Expense



Salario: Negotiable

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