Postúlate en Kit Empleo: kitempleo.com.co/empleo/17c6qy

Indefinite contract + full benefits + ~$900/month take-home, onsite role starting April 20.

Role Snapshot

- Role: Call Center Representative
- Location/Type: Cali, Colombia, Onsite
- Pay: ~$900/month (after deductions, full benefits)
- Schedule: Monday to Friday, 10:00 AM to 7:00 PM (PST-aligned)

Own each call end-to-end. Clear steps. No guesswork.

What You'll Do

- Call members to book in-home or telehealth visits
- Answer inbound calls on English queue
- Update CRM and scheduling system after each call
- Follow up on no-shows and reschedules
- Confirm next steps before ending calls
- Escalate urgent needs fast (clear path)

Must-Haves

- Fluent English, spoken and written
- 1+ year call center or customer service experience
- Basic CRM and scheduling tools
- Onsite in Cali, no remote option
- Able to work PST hours from Colombia
- Reliable attendance, no late logins

Nice to Have

- Healthcare scheduling experience
- High call volume handling (30 to 50 calls per day)

Perks and Pay

- ~$900/month net (after deductions)
- Indefinite term contract (Contrato a término indefinido)




- Full Colombia benefits (healthcare and pension)
- Stable weekday hours
- Structured workflow, clear metrics

Schedule and Setup

- Monday to Friday, 10:00 AM to 7:00 PM
- Onsite in Cali (no exceptions)
- PST coverage (aligned shift)
- Start date: April 20

Impact and Growth

Your calls get members care, fast.
Own the outcome from hello to next step.

Motivation Fit

You like structure and clear targets.
You follow through and close loops.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience, not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

Apply today to lock in steady weekday hours and full benefits starting April 20.

Expected Start Date: 20/04/2026

Postúlate en Kit Empleo: kitempleo.com.co/empleo/17c6qy

📌 Call Center Representative (Cali)
🏢 Urrly
📍 Cali