Postúlate en Kit Empleo: kitempleo.com.co/empleo/17egxu

Indefinite contract + full benefits + stable monthly pay, onsite role starting April 20 Role Snapshot

- Role: Call Center Representative
- Location/Type: Cali, Colombia, Onsite
- Salary: Gross monthly salary: COP 3,557,000 | Estimated net (after mandatory deductions such as pension and healthcare): ~COP 3,272,440

- Schedule: Monday to Friday, 10:00 AM to 7:00 PM Colombia time (8:00 AM to 5:00 PM PST)

Own each call end-to-end. Clear steps. No guesswork.

What You'll Do

• Call members to book in-home or telehealth visits
• Answer inbound calls on English queue
• Update CRM and scheduling system after each call
• Follow up on no-shows and reschedules
• Confirm next steps before ending calls
• Escalate urgent needs fast (clear path)

Must-Haves

• Fluent English, spoken and written
• 1+ year call center or customer service experience
• Basic CRM and scheduling tools
• Onsite in Cali, no remote option
• Reliable attendance, no late logins

Nice to Have

• Healthcare scheduling experience
• Comfortable handling a high volume of calls (typically 50 to 100+ per day, depending on demand)

Perks and Pay





• COP 3,557,000 gross monthly / ~COP 3,272,440 net
• Indefinite term contract (Contrato a término indefinido)
• Full Colombia benefits (healthcare and pension)
• Stable weekday hours
• Structured workflow, clear metrics

Schedule and Setup

• Monday to Friday, 10:00 AM to 7:00 PM CST
• Onsite in Cali (not remote)
• Start date: April 20,2026

Impact and Growth

Your calls get members care, fast. Own the outcome from hello to next step.

Motivation Fit

You like structure and clear targets. You follow through and close loops.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience, not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

Apply today to secure a stable, full-time role with benefits starting April 20.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/17egxu

📌 Call Center Representative (Colombia)
🏢 Urrly
📍 Colombia