RTA-860 | Interpreter

RTA-860 | Interpreter

05 may
|
Teleperformance Colombia
|
Bucaramanga

05 may

Teleperformance Colombia

Bucaramanga

-->Overview



The interpreter must be able to comprehend and analyze the reason why the customer is calling and must provide a specific resolution to each customer to assure and meet their expectations. In addition to fluency with American English the expert should have outstanding soft skills such as politeness and empathy.



-->Responsibilities:



- Handle and carefully respond to all inbound and outbound customer inquiries

- Provide excellent customer service through active listening

- Treat sensitively all confidential customer information

- Update precisely records in required systems

- Deliver clear instructions



-->Qualifications



-->Technical Skills



- High school graduate (Must present diploma or certificate)



- College degree preferred and/or University student in Systems, Electrical Engineer, Computer Science, Business

- Administration, Banking, Commerce or other related

- English level: C1 or above



-->Competencies and Specific Skills



- Communication skills

- Multi-tasking skills

- Persuation and upselling

- Problem Resolution

- Initiative



-->Work Experience



- As a must customer support – post-sales support (both in a technical environment)

- Preferred: at least 1 year of customer service



Salario: $ 1.800.000,00.



SalarioA convenir

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https://www.kitempleo.com.co/empleo/7426627/rta-860-interpreter-bucaramanga/?utm_source=html

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