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Care That Connects. Support That Makes a Difference.

As an Ask Advocate (Healthcare), you will handle member inquiries related to claims, coverage, and benefits while delivering empathetic, solutions-driven support. You’ll use internal systems and workflows to resolve concerns efficiently while proactively identifying additional member needs.

This role plays a key part in enhancing member experience and trust, directly impacting service quality and client satisfaction. It’s your opportunity to build a long‑term general career with Emapta, where top 1% talent thrives in a top 1% environment‑supporting international clients while enjoying balance and growth.

Job Overview

Employment type: Indefinite term contract

Work setup: Hybrid, Connecta 26, Colombia

- 5 days work week
- 20 vacation days in total
- Fully‑customized Emapta laptop and peripherals
- Direct exposure to our clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

Qualifications

- 2+ years of experience in customer service support roles
- Proven customer support experience with strong service‑oriented mindset
- Ability to understand and empathize with customers when handling concerns
- Ability to work effectively as part of a team
- Self‑motivated with the ability to meet tight deadlines with a high degree of accuracy
- Ability to multitask, prioritize,



and manage time effectively
- Willingness to learn and master products and services to provide accurate and efficient support
- Comfortable working with minimal supervision
- Strong customer orientation and adaptability to different personalities
- Strong problem‑solving skills and ability to follow detailed processes
- College Degree Holder preferred or at least completed 2nd year college

Technical Qualifications

- Excellent written and verbal English communication skills, including tone matching and empathy

Your Daily Tasks

- Ensure customer satisfaction and provide professional‑grade customer support
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries
- Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email
- Document resolution details, member communications, and time to resolution via ticketing system
- Communicate and collaborate with internal consultants and service teams
- Reach out to carriers and providers to obtain necessary information when needed
- Navigate internal systems to obtain member, plan, and group specifics and implementation status
- Advise members regarding plan selection based on their specific and financial needs
- Schedule provider appointments on behalf of members

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/18df0e

📌 Customer Support Specialist – Healthcare (Bogotá)
🏢 Emapta Global
📍 Bogotá