Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dfym

Customer Support Specialist

Join the Foundever team in Bogotá! At Foundever, we are proud to be general leaders in the customer experience (CX) industry. With a workforce of 170,000 employees worldwide, we deliver exceptional experiences to more than 750 of the largest and most innovative brands on the planet. Our mission is to provide world‑class CX solutions, combining technology and expert knowledge to ensure seamless interactions in the moments that matter most.

If you are looking for a rewarding career in Bogotá, Foundever is seeking bilingual professionals with diverse profiles to join our team. With more than 6,000 employees in Colombia, you will find a vibrant, inclusive work environment that values your unique perspective and contributions.

Our core values: Creativity: Keep it simple, lead change. Commitment: Aim for the best, create a positive impact. Connection: Share experiences, grow in community.

Description This is primarily a technical service position for appliances such as washing machines, televisions, among others. Support will be provided via phone, chat, and email.

What will you do? As a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our customers. Your responsibilities will include:

Answering incoming calls on our support lines.

Providing professional and efficient assistance.

Completing required training and meeting quality standards.

Conditions

City: Bogotá

Contract type: Permanent

Modality: Hybrid. Training On-Site, OPS wah (depending on performance)

Salary: COP $2,295,000 (+ aux)



- $2,550,000 (+ aux)

Performance bonus

Career growth

Who are we looking for? We invite people from various backgrounds who meet the following requirements:

Be 18 years or older.

High school diploma or equivalent.

Reside in Bogotá.

Availability to work on-site at Calle 165 # 45–46.

Colombian citizenship or valid work permit.

Desired skills:

- Excellent written and verbal communication skills.
- Ability to communicate clearly, positively, and effectively.
- Customer service focus and empathetic approach.
- Ability to build trust and empathy through active listening.
- Computer proficiency and multitasking ability.
- Attention to detail and accuracy in data entry.

Why choose Foundever? At Foundever, we offer a wide range of benefits designed to support your well‑being and professional growth:

- Referral program: Earn bonuses and rewards for referring friends.
- Recognition programs: Access exclusive benefits for high performance.
- Wellness initiatives: Participate in our EverBetter program focused on physical and mental health.
- Team‑building activities: Enjoy in‑person and virtual events that strengthen community.
- Professional growth: Real opportunities for development and promotion, nationally and internationally.

Ready to take your career to the next level? If you’re excited to join an award‑winning company in Colombia and make your mark in the customer service industry, apply now! At Foundever, the future is bright, and we’re ready to welcome you to our diverse and talented team.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dfym

📌 Customer Support Specialist (Bogotá)
🏢 Foundever™ Colombia
📍 Bogotá