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In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

**CommScope is looking to add Principal Technical Support Engineer**

CommScope’s Network, Indoor Cellular & security solutions, which focuses on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including - hospitality, education, hard-working cities, government, venues, service providers and more.

**The Team**

Ruckus Networks Customer Support and Services (CSS) is a globally distributed team functioning with a unified operations model. We are excited to be modernizing our business with a clear focus on the Customer’s Experience.

**How You'll Help Us Connect the World**

**Key Responsibilities**:

- Responsible for promptly troubleshooting, isolating a root cause and providing a resolution to customers critical technical issues.




- Required to get along with customers and internal engineering team in collecting the logs and network data (packets) and analyzing the data in isolating network issues.
- Replicate customer technical environment in the Support lab to recreate customer issues.
- Work closely with engineering in debugging the logs and collect data in isolating SW/HW defects and follow through on delivering a fix to customers in critical situations.
- If required, provide in-person, on-site support to customers who are experiencing major issues impacting their user experiences.
- Work closely with multi-functional teams (SEs, Engineering and PLM) on debugging Tools and improving process efficiency.
- Develop and publish Knowledgebase (KB) on the sophisticated problem resolutions to be shared with the customers and internal Technical Support Engineers
- Some travel may require to customer sites.

**Required Qualifications for Consideration**
- Bachelor’s degree in Electrical Engineer

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dgc0

📌 Principal Technical Support Engineer (Bogotá)
🏢 Commscope
📍 Bogotá