Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dgi5

**HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia.

**Objective**: As a Customer Success Manager, you will be responsible for setting the strategy and managing the operational relationship with customers throughout their entire lifecycle, as well as being responsible for the continued satisfaction and success of our customers in the energy efficiency and workflow management sector.
Your role will involve ensuring the provision of exceptional services to our clients, maximizing the company's profitability and driving superior customer satisfaction. You will continuously upsell services and propose solutions that adapt to evolving needs, identifying opportunities for continuous improvement. Your goal is to ensure that our customers get the highest value and level of service in terms of performance, quality, and SLA compliance.





**Main Responsibilities**:

- Design, implement and manage the customer relationship model aligned with the company's
- strategic objectives from the implementation stage to the optimization of the usage and adoptionstrategy.
- Resolving customer inquiries efficiently and effectively, ensuring a positive customer experience.

Also, recommend solutions and guide product customer through features and functionalities toensure they get the most out of using our product and services.
- Drive customer retention and growth by creating a positive experience throughout the entire

customer lifecycle.areas for improvement.set during the contracting phase, fostering a relationship of trust and support.between the customer and the Senior customer success manager or sales team.into product development and enhancements.stakeholders for customer issues.use and adoption and continued success of energy an

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dgi5

📌 Customer Success Manager (Bogotá)
🏢 HRprofile
📍 Bogotá