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Position: People & Partnerships Specialist

Location: Bogotá, Colombia | Work setup & shift: On site

Why join MicroSourcing?

- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
- Work‑Life Harmony: Enjoy the balance between work and life that suits you with adaptable work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a People & Partnerships Specialist, you will support Client Experience and People & Culture initiatives across MicroSourcing Colombia. You will partner closely with Client Experience Account Managers (CEAMs), internal departments, and employees to ensure strong client relationships, smooth HR operations, and a positive employee experience.

Client Strategy & Experience

- Support the CE Account Manager in managing assigned clients, contributing to EBITDA, client growth, reduced attrition, Client NPS, and Employee NPS
- Assist clients with operational setup and ongoing support, including performance management, rewards and recognition, engagement initiatives, employee development plans, and business continuity
- Serve as a backup resource for client management and related administrative work

Growth & Operations Support





- Partner with clients to understand business needs and identify opportunities to expand their operations
- Assist in reviewing operational structures, processes, and policies, recommending improvements as needed
- Coordinate closely with internal departments to ensure effective service delivery
- Maintain accurate account records, track client requests, and support timely and accurate billing inputs

Employee Onboarding & Records Management

- Coordinate pre‑employment requirements with onboarding POCs and follow up on pending documentation within defined timelines
- Receive and validate company and government benefits applications
- Facilitate new hire orientation sessions
- Maintain and manage employee records (201 files), ensuring completeness and confidentiality

Pay, Benefits & Timekeeping

- Process company and government‑mandated benefits and related reporting
- Track new hires and attrition for benefits administration and compliance
- Support benefits remittance tracking and employee inquiries
- Handle attendance, PTO monitoring, AMRs, and time‑keeping reports for payroll purposes
- Prepare and submit reports related to new hires, attrition, and RPAs

Employee Relations

- Support disciplinary case documentation, including NTEs and decision memos,



ensuring due process
- Guide teams on the correct application of the Code of Conduct
- Manage exit processes, including exit interviews and clearance coordination
- Monitor contract end dates and appraisal milestones (regularization, 3rd and 5th month reviews)

Employee Engagement & Organizational Development

- Plan and execute employee engagement activities and events, managing logistics and vendor coordination
- Collect and analyse employee feedback through surveys and discussions to recommend improvements
- Support Organizational Development initiatives such as performance appraisals
- Prepare monthly People & Culture reports for assigned verticals

Health, Safety & Compliance

- Promote a safe, healthy, and compliant workplace
- Report workplace hazards and support health and safety initiatives
- Complete required training, compliance activities, and professional development programmes

What You Need

- Bachelor's degree in Human Resources, Business Administration, or a related field
- At least 2 years of experience in HR operations, client experience, or a similar role
- Working knowledge of labor laws and regulations in Bogotá, Colombia
- Proficiency in HRIS systems and Microsoft Office
- Good English communication skills (verbal and written)
- Strong interpersonal, organizational, and analytical skills
- High attention to detail and ability to manage sensitive and confidential information
- Ability to work independently while collaborating effectively with cross‑functional teams

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dj2l

📌 People and Partnership Specialist (Bogotá)
🏢 MicroSourcing
📍 Bogotá