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Information Security Operations Analyst

Information Security Operations Analyst is accountable for delivering and continuously improving Identity & Access Management (IAM) access services by driving operational optimization, standardization, and automation. The role leads continuous improvement initiatives to reduce cycle time, rework, and escalations while enhancing user experience and ensuring strong control adherence. It partners closely with application teams, engineering, governance, and service management to ensure IAM access services are reliable, scalable, and fully auditable.

Responsibilities

- Support end-to-end access request fulfillment optimization while ensuring consistent execution against SOPs and controls.
- Identify service friction points using ticket trends and stakeholder feedback; deliver incremental improvements.
- Execute process enhancements such as SOP updates, workflow adjustments, and knowledge article maintenance.
- Perform structured triage and contribute to root cause analysis (RCA) with guidance for complex cases.
- Maintain operational quality controls to ensure accuracy, compliance, and audit readiness.
- Develop and deliver regular service reporting and elevate risks early.
- Execute UAT and validation activities for changes impacting access workflows.
- Collaborate with resolution teams and engineering to document and track defects.
- Serve as an SME for day‑to‑day access operations and tooling features.
- Provide informal guidance to new team members as needed.

Deliverables / Outcomes





- Measurable reduction in rework, escalations, or repeat access issues.
- Accurate and current SOPs, runbooks, and knowledge articles.
- Consistent, reliable reporting with actionable insights.
- Demonstrated adherence to controls and audit requirements.
- Effective contribution to RCAs and corrective actions.
- Successful execution of UAT and validation activities.

Scope & Autonomy

- Independently executes defined tasks and improvement items.
- Escalates ambiguous or high‑risk issues appropriately.
- Leads small, well‑scoped improvements end‑to‑end.

All About You

- 2–5 years of experience in information security roles.
- Experience in IAM operations, access provisioning, or service management.
- Exposure to ITSM practices and queue‑based operations.
- Working knowledge of IAM lifecycle concepts.
- Full professional proficiency in English, both written and spoken.

Core Skills

- Strong process discipline and attention to detail.
- Analytical and data‑driven mindset.
- Clear written and verbal communication skills.
- Structured problem‑solving approach.
- Effective collaboration across teams.
- Basic knowledge in regulatory compliance (PCI, GLBA, SOX).

Corporate Security Responsibility

- Abide by Mastercard’s security policies and practices.
- Ensure confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all mandatory security training per Mastercard guidelines.

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📌 Information Security Operations Analyst (Bogotá)
🏢 Mastercard
📍 Bogotá