Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dmrc

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. About the role The SportsTech Technical Support Analysr is part of a highly skilled team providing advanced technical support to end users, data partners, and First Line Support teams. The role focuses on troubleshooting complex issues related to software, hardware, network connectivity, and API data feeds used by major sports leagues across the United States. Success in this role requires strong critical‑thinking skills, deep technical expertise, and a customer‑first mindset, along with the ability to document, train, and collaborate across teams. WHAT YOU’LL DO Provide advanced technical support to internal and external end users and data partners for highly technical and sophisticated products. Investigate and resolve complex issues escalated by First Line Support when no clear solution has been identified.



Review and troubleshoot data feed integration inquiries using internal tools, collaborating closely with engineering, product, and other relevant teams until resolution. Guide data partners to ensure optimal connectivity and correct usage of API data feeds. Deliver technical training and knowledge‑sharing sessions to First Line Support teams to improve troubleshooting effectiveness. Log, document, and summarize all inquiries and resolutions accurately within the ticketing system. Adhere to defined technical KPIs and SLAs, ensuring timely resolution and proper escalation when required. Escalate critical issues and work closely with development teams to drive fixes within agreed SLAs. Create, maintain, and continuously improve process documentation and knowledge base content across relevant systems. Collaborate with internal stakeholders on new features and bug fixes, including requirements gathering and pr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dmrc

📌 Sportstech Technical Support Analyst (Medellín)
🏢 Genius Sports Group
📍 Medellín