Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dnjy

SD Solutions is looking for a talented **Technical Support Engineer** to step onto a fintech unicorn rocketship

Company offers a hybrid format of work: (hybrid office visit - 3 days in the office/2 remote). The office is located in Edificio Select, Cra. 29c, El Poblado, Medellín, Antioquia, Colombia.

As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our general financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience.

**Responsibilities**:

- Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.




- Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
- Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution.
- Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions.
- Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
- Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
- Maintain internal documentation and actively contribute to knowledge-sharing across the team.

**Requirements**:

- 3+ Years of Experience: Experience in roles such as Technical Support, Product Support, or cu

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dnjy

📌 Technical Support Engineer (Medellín)
🏢 SD Solutions
📍 Medellín