We are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions. In this role, you will handle voice interactions, assisting users of a popular U.S.-based financial app similar to Nequi. Customers will contact you to resolve inquiries about the app, transaction issues, and general support questions.
Responsibilities:
- Provide customer support in English via phone calls, addressing inquiries and concerns regarding the payment application.
- Guide users in resolving technical and financial issues related to the app.
- Maintain a professional and friendly approach in all interactions.
- Manage calls efficiently while ensuring high-quality service. Document and follow procedures to resolve issues effectively.
Requirements:
- B2 English level: Ability to communicate clearly and effectively in English.
- Residency in Bogota.
- 18 years or older.
- High school graduate.
- Basic computer skills (operating systems, internet) and multitasking abilities.
- Excellent customer service skills and a positive attitude.
- For foreign applicants: Valid PPT and passport required.
- Work modality: On-site at our offices in Urban 165.
What We Offer:
Competitive Salary:
- Full-time (46 hours per week): $3,200,000 COP per month.
- Two consecutive days off during the week, ensuring work-life balance.
- Permanent contract with full legal benefits, guaranteeing job stability.
Paid Training:
- We provide comprehensive training to ensure you feel prepared and confident from day one.
Additional Benefits for On-Site Work:
- Enjoy perks in a professional and dynamic work environment.
Qualifications:
- Education: High school diploma.
- Languages: Intermediate English (B2).
- Experience: No prior experience required.
Apply now and take the next step in your career!
Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dqmz