**Who we are?**

**SupportYourApp** is a general Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our **talent bench** — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

**What you will do**:

- Be organized and process driven, maintaing a structured workflow;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.

**What you need to succeed in this role**:

- Excellent English communication skills (Written C1 level or higher);




- **1+ years of experience in a customer support role;**:

- CRM systems expertise;
- Strong analytical thinking and reading skills;
- Proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

**Will be a great plus**:

- Experience in the gaming industry.

**What you get in return**:

- Provide services during flexible hours;
- Opportunity to cooperate fully **remotely;**:

- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also - internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.

If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together

📌 Fluent English) Customer Support Consultant (Remotely) (Bogotá)
🏢 SupportYourApp
📍 Bogotá