**Who are we?**

**SupportYourApp** is a general Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

**What you will do**:

- Escalate complex issues to engineers as needed;
- Build strong and lasting customer relationships;
- Keep up with evolving tools and technology;
- Handle sensitive customer data with care and security;
- Maintain deep understanding of client solutions and meet KPI.

**What you need to succeed in this role**:

- **Excellent English** communication skills (both spoken and written);
- At least **2 years of experience in customer support is a must;**:

- High emotional intelligence and empathy;
- Tech-savvy, able to test and troubleshoot basic technical issues
- Strong analytical thinking and research skills;
- Positive,



proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

**Will be a great plus**:

- Developed communication skills;
- Used to high workload;
- Experience with CRM systems.

**Benefits**:

- Flexible schedule;
- Opportunity to cooperate fully** remotely;**:

- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also - internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive **Support Specialist** who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

📌 Fluent English) Customer Support Consultant (Remote) (Bogotá)
🏢 SupportYourApp
📍 Bogotá