Postúlate en Kit Empleo: kitempleo.com.co/empleo/19i5oo

Job Summary:
As a Customer Service Administrator, you will collaborate with a team that shares your drive for success while assisting thousands of customers in managing and paying their policies. You will handle inquiries, resolve complaints, and address critical customer service issues

**Responsibilities**:

- Process monthly payments, reinstatements, and policy renewals for existing customers.
- Respond to incoming calls regarding payments and policy-related questions.
- Make outbound calls for payment reminders, delinquent accounts, and pending cancellations to ensure policies remain active.
- Maintain accurate and up-to-date customer records for new and existing clients.
- Perform administrative tasks such as organizing, completing paperwork, filing, and record maintenance.
- Carry out other duties as assigned.





Skills and Experience:

- **Language**: Bilingual (Spanish/English, B2+ proficiency or higher).
- **Education**: High school diploma or GED required.
- **Experience**: 1-2 years in customer service or insurance sales.
- Ability to multitask, prioritize, and manage time effectively.
- Comfortable working in a fast-paced environment.
- Strong organizational and interpersonal skills with a customer-focused mindset.
- Proficient in computer use with excellent written and verbal communication skills.
- Ability to work independently with mínimal supervision and quickly learn company-specific software.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/19i5oo

📌 Customer Service Analyst (Barranquilla)
🏢 Auxis
📍 Barranquilla