Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a8zbs

Senior Manager, Live Stream Media Operations page is loaded## Senior Manager, Live Stream Media Operationslocations: Bogota - Calle 100 No. 19A-10time type: Full timeposted on: Posted Yesterdayjob requisition id: R019653**JOB TITLE:** Senior Manager, Streaming Media Operations**LOCATION:** Bogota, Colombia**ABOUT THE ROLE & TEAM:**The Live Operations team at ViX is seeking a Senior Manager, Streaming Media Operations to lead and scale our live streaming operations across sports and entertainment content, with a strong focus on soccer.This role goes beyond day-to-day execution and is responsible for driving operational excellence, scaling processes, and leading a high-performing, globally distributed team. The Senior Manager will oversee end-to-end live streaming operations: including scheduling, monitoring, incident management, escalation strategy, and continuous improvement, ensuring a seamless viewing experience across ViX, TelevisaUnivision, and third-party platforms.You will play a critical leadership role in shaping the future of Live Operations by defining strategy, implementing scalable workflows, driving automation, and partnering cross-functionally with Product, Engineering, and external vendors to enhance platform reliability and performance.**ABOUT YOU:**You are a strategic operator and people leader who thrives in fast-paced, high-stakes live environments. You bring a strong mix of technical expertise, operational rigor, and leadership capability.* You are comfortable leading globally distributed teams across multiple time zones, including nights, weekends, and holidays when needed.* You proactively identify opportunities to scale operations, automate workflows, and improve efficiency.* You are confident engaging with senior stakeholders, cross-functional partners, and third-party vendors.* You are highly analytical and leverage data to drive decisions, optimize performance, and improve KPIs.* You are a strong communicator and influencer, able to translate technical concepts into business impact.* You foster a collaborative, high-performance team culture focused on accountability and continuous improvement.**Responsibilities:**Leadership & Team Management* Lead, mentor, and scale a team of Streaming Media Analysts and Managers across multiple regions and time zones.* Drive team performance through clear KPIs, coaching, and performance management.* Build organizational capability, including hiring, onboarding, and developing talent pipelines in Colombia and globally.Operational Excellence & Strategy* Own and evolve Live Operations strategy,



ensuring scalability, reliability, and efficiency.* Establish and track operational KPIs and SLAs, delivering executive-level reporting and insights.* Lead incident management strategy, including escalation frameworks and communication protocols.Live Streaming Operations* Oversee real-time monitoring of 10–50+ concurrent live events daily, ensuring best-in-class streaming quality across all platforms (Web, Mobile, CTV).* Ensure proactive monitoring of encoder health, playback performance, and application stability.* Drive rapid identification, troubleshooting, and resolution of streaming issues.Process Optimization & Automation* Design and implement scalable workflows, tools, and automation solutions to improve operational efficiency.* Leverage dashboards and monitoring systems to predict, detect, and mitigate issues proactively.* Lead continuous improvement initiatives based on root cause analysis and post-incident reviews.Cross-Functional Collaboration* Partner closely with Engineering, Product, and Data teams to improve system reliability and performance.* Collaborate with internal stakeholders and external vendors to resolve issues, implement enhancements, and deliver new capabilities.* Ensure alignment on content publishing, syndication, and distribution workflows.Content Operations & Systems* Oversee the use of CMS tools for live event scheduling and content publishing.* Ensure proper integration and compliance across digital content delivery, syndication, and streaming systems.* Maintain oversight of ticketing systems (e.g., Jira), ensuring timely resolution and accountability.**Qualifications - Education & Experience:*** 7+ years of experience in streaming media operations, digital media, or broadcast environments* 3+ years of experience in people management and leading distributed teams* Strong background in NOC operations, live event monitoring, and incident management* Deep understanding of video streaming technologies, codecs, content delivery networks (CDNs), and multimedia systems* Proven ability to build and scale operational processes in high-growth environments* Experience working cross-functionally with engineering, product,



and external vendors* Strong analytical and problem-solving skills with a data-driven mindset* Excellent communication and stakeholder management skills* Ability to operate in a fast-paced, high-pressure live environment* Fluency in English and Spanish**Eligibility Requirements*** Employment and education verification required* Must be authorized to work full-time in ColombiaTelevisaUnivision is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics protected by law.***About TelevisaUnivision***TelevisaUnivision is the world’s leading Spanish-language media company. Powered by the largest library of owned Spanish-language content and a prolific production capability, TelevisaUnivision is the top producer of original content in Spanish across news, sports and entertainment verticals. This original content powers all of TelevisaUnivision’s platforms, which include market-leading broadcast networks Univision, Las Estrellas, Canal 5 and UniMás, and a portfolio of 38 cable networks, which include TUDN, Galavisión, Distrito Comedia and TL Novelas. The company also operates the leading Mexican movie studio, Videocine, and owns and operates the largest Spanish-language audio platform in the U.S. across 35 terrestrial stations and the Uforia digital platform. TelevisaUnivision is also the owner of ViX, the largest Spanish-language streaming platform in the world. For more information, please visit .***Sobre TelevisaUnivision***TelevisaUnivision es la compañía líder de medios en español en el mundo. Impulsada por la biblioteca propia más notable de contenido en español y una alta capacidad de producción, TelevisaUnivision es el más grande productor de contenido para las verticales de noticias, deportes y entretenimiento. Este contenido original es lo que impulsa las plataformas de TelevisaUnivision, que incluyen las cadenas de transmisión líderes Univision, las estrellas, Canal 5, y UniMás, y un portafolio de 38 canales de televisión de paga, que incluyen TUDN, Galavisión, Distrito Comedia, y TL Novelas. La compañía además opera el estudio de producción cinematográfica líder en México, Videocine, y posee y administra las plataformas más grandes de audio en español en Estados Unidos en 35 estaciones y la plataforma digital Uforia. TelevisaUnivision también es propietaria de ViX, el servicio de streaming en español más grande del mundo. Para más información, por favor visita .
#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a8zbs

📌 Senior Manager, Live Stream Media Operations (Bogotá)
🏢 Univision Communications
📍 Bogotá