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Support Consultant – Energy Components

Location: Bogotá, Colombia.

Model of Work: Hybrid.

Responsibilities

- Involved in providing EC Level 2 Application Software Support and responsible for Incident, Service Request, Change and Problem management
- Responsible to diagnose, troubleshoot, solve code errors, and fix bug issues within the software applications with SLAs
- Understand and assess customer’s reported issues to determine prioritization
- Responsible to integrate the technical knowledge and business understanding to consult and provide solutions to customers.
- Manage and ensure documentation of assigned incidents, including internal and external communications
- Maintain strong adherence to Service Level Objectives.
- Working flexibly in shift or on-call duty to be able to provide continuous support to customers 24/7
- And other duties as assigned.

Requirements

- Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent.
- At least 1-3 years of working experience in delivering application support or solution implementation.
- Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment.
- Good experience in writing monitoring and automation scripts using Perl or Shell.
- Good technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications with SLOs.
- Experienced in using IT Service Management Tools (Salesforce, JIRA etc.)



to manage Customer Service Management engagements.
- Good analytical, problem‑solving skills to resolve issues as well as providing short‑term and long‑term solutions.
- Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply.
- Proficient in communicating to stakeholders in English.
- A team player and enjoy working in a multi‑cultural environment.
- Fluent in English, both written and verbal.

Additional Details

- Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification, Passport/ID validation.
- Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required; the company will not pursue visa sponsorship for this position. The successful candidate must maintain and renew any visas or permits that grant employment eligibility where applicable.
- Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
- Onboarding Medical:



The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

Quorum Diversity Statement

At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self‑expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Equal Opportunity Statement

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Accommodations

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department.

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📌 Support Consultant - Energy Components (Base Camp) - Hybrid Work Schedule (Bogotá)
🏢 Quorum Software
📍 Bogotá