Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a90vb

Overview

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the integral markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities

About the Role

As a Junior Enterprise Application Administrator, you will act as Level 2 support within our Platform Engineering organization—bridging the gap between the Service Desk (Level 1), internal users, and senior Platform Engineers (Level 3).

This role is designed as a growth opportunity. You are not expected to check every technical box on day one. We are prioritizing problem‑solving ability, communication skills, and a strong learning mindset over years of experience.

What You’ll Do

In this role, you will:

- Serve as Level 2 support for enterprise applications, primarily Jira and Confluence
- Triage, investigate, and troubleshoot issues escalated from the Service Desk
- Clearly communicate issues, progress, and resolutions to users and technical teams




- Escalate more complex problems to Platform Engineers with strong documentation and context
- Test applications following major releases using existing test cases
- Look for opportunities to improve processes, including reducing manual tasks and supporting automation
- Document solutions, learnings, and common issues to improve future support
- Work closely with global teams across Poland, India, and the United States, using English daily

Tools & Technologies

Primary focus:

- Jira (Data Center and/or Cloud)
- Confluence (Data Center and/or Cloud)

Exposure to the following is helpful but not required:

- ServiceNow
- Datadog
- OpsGenie
- GitHub
- Atlassian and third‑party apps (e.g., Automation, ScriptRunner, Comala, ConfiForms)
- Integrated solutions such as Advanced Roadmaps or Insight

You do not need prior experience with all tools listed. Willingness to learn is more important than prior expertise.

Qualifications

What We’re Looking For

This role is a strong fit if you:

- Have 0–2 years of experience, including internships, co‑ops, or entry‑level roles
- Have at least 1 year of hands‑on experience supporting applications, systems, or internal users
- Are a recent graduate or graduating by December 2025
- Are fluent in English and comfortable communicating with global teams
- Enjoy troubleshooting, problem‑solving, and figuring out how systems work
- Ask questions, collaborate well with others, and share ideas
- Are looking to grow into a longer‑term career in Platform Engineering or technical support

Work Environment & Onboarding

- Location: Bogotá, Colombia
- In‑office: 4 days per week
- Schedule: Early start times (~7:00 AM local) to align with European teams

What will make you stand out:

- Experience reporting and writing JQL filter queries
- Previous Agile experience in a corporate environment
- Bitbucket user and project administration
- Some experience with Groovy
- Prior experience using git and review process
- All application materials should be submitted in English

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a90vb

📌 Junior Enterprise Application Administrator - Jira/Confluence (Bogotá)
🏢 StoneX Group
📍 Bogotá