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IT Major Incident Operator (MIO) page is loaded## IT Major Incident Operator (MIO)remote type: Flexible Work Arrangementlocations: Bogotá, Bogota, Colombiatime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: April 29, 2026 (1 day left to apply)job requisition id: R60337At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.# **A Day in the Life**Responsible for proactive monitoring and engagement to prevent and mitigate major outages, leveraging expertise in ServiceNow Ticketing, AI Ops, and monitoring tools such as SolarWinds. Collaborates with IT infrastructure, application, and vendor teams to resolve major incidents, ensures timely escalation to the Major Incident team, and leads ITSM process management—including Incident, Problem, CMDB, Change, and Knowledge Management—with a focus on proactive monitoring, network visibility, early detection, and continuous improvement. in IT Operations.Responsibilities may include the following, and other duties may be assigned:* Proactively monitor network, infrastructure, and applications using SolarWinds, validating and correlating alerts to detect issues early.* Produce advanced reporting and analytics using ServiceNow, SolarWinds, Power BI, and maintain SLA/metrics dashboards.* Identify recurring alert patterns, recommend monitoring improvements, drive continuous ITSM process enhancements, and lead small/medium operational projects.* Deliver training on monitoring and ITSM processes, participate in debrief/post‐incident reviews, and collaborate across service delivery areas while leveraging AI tools.Required Knowledge and Experience* Bachelor’s degree or 10+ years of equivalent IT experience, with strong server fundamentals (CPU, memory, logs, patches, hardware).* Hands‐on experience with SolarWinds monitoring and understanding of global escalation processes.* Proficiency with ServiceNow dashboards, custom searches, operational reporting, and trend analysis; Power BI is a plus.* ITIL and network/technology certifications preferred,



with ability to perform effectively under high‐severity/high‐pressure incidents.* Willingness to support global time zones, engage in continuous AI‐based learning, and adapt to advanced role training.**Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.# **Benefits & Compensation****Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).# **About Medtronic**# We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a general team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity* **Build** a better future,



amplifying your impact on the causes that matter to you and the world* **Grow** a career reflective of your passion and abilities* **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learningThese commitments set our team apart from the rest:**Experiences that put people first**. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.**Life-transforming technologies**. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.**Better outcomes for our world**. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.**Insight-driven care**. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in careIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click .For updates on job applications, please go to the candidate login page and sign in to check your application status.If you need assistance completing your application please email [email protected] request removal of your personal information from our systems please email [email protected]
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📌 IT Major Incident Operator (MIO) (Bogotá)
🏢 Medtronic
📍 Bogotá