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Position: Personal River Cruise Specialist Sales (Spanish-English)

DEPARTMENT

Reservations - Personal River Cruise

Contract Type

Indefinite Term

Schedule

Works 5 days per week and 2 consecutive days off, with full flexibility.

Training

Works 5 days per week and 2 consecutive days off, full flexibility TBD

Note

Works on Colombian holidays.

SUMMARY

The Personal River Cruise Sales Specialist is responsible for generating revenue by promoting and selling river cruise products and services to prospective guests and travel partners. This role involves handling inbound and outbound sales calls, providing detailed product knowledge, and delivering a personalized sales experience that aligns with the company’s premium standards.

DUTIES AND RESPONSIBILITIES

- Handle inbound and outbound calls to promote, sell, and close river cruise reservations.
- Manage the full sales cycle from initial contact to closing the booking, following up with the sailing date and maintaining a post-cruise relationship.
- Build and maintain long‑term relationships with clients to drive repeat business.
- Maintain and grow a personal book of business through consistent outreach and follow up.
- Understand product offerings, itineraries, and promotions to effectively match clients with the right cruise.
- Log all sales activities, call notes, and client interactions in the CRM system.
- Follow up on marketing campaigns, online inquiries, and abandoned bookings.
- Meet or exceed monthly sales targets and key performance indicator (KPI) metrics.
- Achieve individual and team sales targets, including revenue, conversion rates, and productivity goals.
- Collaborate with customer service and operations teams to ensure seamless guest experiences.
- Continuously monitors inbound call queue and updates availability, as necessary.
- Ensure accuracy of all reservations worked on, including guest details, pricing, promotions, and special requests.
- Uses verbal and written communication with proficiency to maintain effective and professional relationships with direct guests.
- Navigate company systems efficiently to create, manage, and update reservations for both outbound sales and inbound inquiries.
- Performs other related duties as assigned by management.

QUALIFICATIONS





- 1+ years of customer service experience
- Experience in travel, hospitality, or reservation systems Mandatory
- Familiarity with GDS systems (Sabre, Amadeus, Apollo, Worldspan, Expedia) is a plus
- Strong problem‑solving and multitasking abilities
- Experience in fast‑paced, KPI‑driven environments
- High school diploma or general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: Contact Management Systems; Microsoft Office Suite; Internet Software, Electronic Mail Software, Reservation Software, Phone Software

Other skills required

- Highly goal‑oriented with a strong drive to exceed sales targets and performance metrics.
- Proven ability to close sales through persuasive, confident communication.
- Skilled at uncovering client needs and matching them with appropriate products.
- Strong objection, handling, and negotiation skills.
- Manages time effectively to balance prospecting, follow‑up, and relationship building.
- Adapts sales approach based on customer type, buying signals, and lead source.

COMPETENCIES

- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment‑free environment.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.




- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Cost Consciousness - Contributes to profits and revenue, Conserves organizational resources.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Design - Demonstrates attention to detail.
- Initiative - Volunteers readily; Undertakes self‑development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision‑making process; Makes timely decisions.
- Leadership - Exhibits confidence in self and others; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Benefits

Competitive salary and benefits package.

Sales Rain S.A.S is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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📌 Personal River Cruise Specialist Sales (Medellín)
🏢 Sales Rain
📍 Medellín