Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a91ux

Regional Business Administrator - Salesforce Service Cloud
- _ Location: Bogotá, Colombia_
- About the job_
- Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Regional Business Administrator - Salesforce Service Cloud within our _Order to Serve Integral Process_, you’ll t_ake responsibility for business administration of Salesforce Service Cloud, including user setup, modifications and deactivation, as well as role and profile management, permission sets, public groups, and sharing settings._

Main responsibilities:
- Salesforce Service Cloud administration: user setup, modification and deactivation, roles, profiles, permission sets, public groups, and sharing settings.
- Maintain and enforce Salesforce security protocols and governance practices.
- Own first-level technical support and manage defects in production and UAT.
- Lead end-user training, materials,



and user support for O2C processes.
- Identify underutilized features and implement automation to improve efficiency.
- Monitor adoption KPIs and drive continuous improvement based on user feedback.
- Configure and maintain reports & dashboards based on business requirements.
- About you _
- Experience: Previous Salesforce administration experience and O2C process knowledge.
- Soft skills: Excellent communication and interpersonal skills. Strong stakeholder management.
- Technical skills: Strong expertise in Salesforce Lightning, data analysis, and user support.
- Education: Bachelor’s degree in Business, IT, or related field.
- Languages: Advanced English level.
- Why choose us?_
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- You’ll be part of leading the first experiences a job seek

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a91ux

📌 Regional Business Administrator (Bogotá)
🏢 Sanofi
📍 Bogotá