Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a92f1

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
- ‎
- As a Customer Service Specialist, you will manage your own portfolio of customers and represent Kuehne+Nagel externally. You will support the Customer Care Location team by handling communication, rate and route administration, and providing solutions through your Airfreight Forwarding expertise. Your role includes coordinating shipments, resolving inquiries and complaints, and ensuring customers receive the best service possible. You will collaborate closely with Operational Care, Finance, and Sales teams to complete all operational and administrative tasks.

How you create impact
- Maintain proactive and effective communication with customers,



informing them about rates, options, and shipment updates.
- Ensure accurate and timely communication of buying/selling rates to all relevant internal teams.
- Monitor market rates, capacity needs, and customer volumes, raising alerts when deviations occur.
- Coordinate shipments, process bookings, and act immediately in cases of delays, cancellations, or operational issues.
- Serve as the main escalation point for complaints, ensuring root-cause analysis and long-term solutions.
- Collaborate closely with internal departments (OCC, Airport Operations, Billing, Finance, Claims, Sales) to ensure seamless service delivery.
- Support Finance with customer account status and follow up when needed.
- Identify new business opportunities and maintain strong relationships with assigned customers.

What we would like you to bring
- Technical, Technologist, or Professional degree in International Trad

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a92f1

📌 Air Logistics Perishables Customer Care Specialist (Bogotá)
🏢 Kuehne+Nagel
📍 Bogotá