Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a92il

Who are we?

SupportYourApp is a integral Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions?

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer, and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

What you will do:
- Take part in new client integrations and manage one or several accounts simultaneously;




- Act as the main point of contact between clients and internal support teams;
- Ensure support processes meet agreed KPIs, SLAs, QA standard;
- Monitor service quality, team discipline, and performance via internal and external QA tools;
- Analyze key metrics, prepare reports, and identify areas for improvement;
- Gather client feedback and translate it into actionable improvements for internal teams;
- Work closely with internal teams to ensure seamless service delivery;
- Maintain internal product and process documentation;
- Support hiring, onboarding, and professional growth of team members; Take a leadership role within projects and contribute to long-term client success.

What you need to succeed in this role:
- Fluency in English (C1-C2);
- 2+ years of experience as an Account Manager in customer support, BPO, SaaS, or a related industry;
- Solid understanding of B2B client management and customer support operati

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a92il

📌 Fluent English and Cantonese) Account Manager (Bogotá)
🏢 SupportYourApp
📍 Bogotá