Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a9379

Job Description:
Availability to work in Bogotá, Colombia in a hybrid regime (3 times per week on site).

The Role

The OnStar Sales Leader or OnStar Sales BPL (Sales Business Performance Leader) will be responsible for the sales strategy for OnStar and Connectivity Services through a subscription business model. Leading the contact center sales team and other transactional digital platforms to meet the business sales targets for the spanish South America Countries (Argentina, Colombia, Chile, Ecuador, Peru, Paraguay y Uruguay).

Responsabilitites
- Responsible for sales and loyalty strategy based on a subscription business model
- Responsible for the sales channels: Contact Center & Digital Platforms for sales
- Responsible for achieving the business KPIs: Contact Center convertion rate, a high amount of credit card captures, a high customer retention, a low churn and a long permanence of the paid subscribers.
- Set the daily goals for call center sales teams (Inbound, Outbound, Remarkerting and loyalty teams)
- Collect and analyze call center statistics (sales, conversion rates,



advisors individuals objective etc.) in order to identify business opportunites and action plans to improve the business performance
- Ensuring an efficient capacity plan to maximize the productivity of resources at contact center with the help of the workforce management team
- Designing a commercial training for contact center advisors
- Designin accurate procedures for contact center and digital channels for sales and customer cacellations
- Developing reports for different departments or senior managers
- Developing technical tools or new system features to improve the business performance with the help of the technical teams.

LI-KR

Additional Job Description:
Required Qualifications
- Professional in Industrial engineering, Production Engineering or Business Administration with strength in mathematical analysis.
- Fluency English and Spanish.
- Office Advanced.
- Experience managing

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a9379

📌 Onstar Sales Spanish South America Coordinator (Bogotá)
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📍 Bogotá